Identify the real issues and improve your business
Business improvement activities offer long term benefits when the real underlying issues are addressed. The real issues are often masked with symptoms and addressing the symptoms will provide only short term relief. We will work with you to get to the heart of your business challenges, using methods and behaviours that have been deployed to resolve business challenges in organisations ranging in size from 200 to 2300 staff. Our approach is to walk with you on the path of driving business outcomes using a practical and human centred approach to problem solving.
Align your business capability to strategy and empower your people
We’ll help you to assess whether or not your current business capability is right for the strategic objectives you’ve set; you may need to introduce new capability into your business or scale down existing capability to provide capacity to change direction.
You’ll also need the right processes and technology to support your business capabilities and we can help you to navigate a sensible outcome.
Business Process Management – Create a platform for continuous improvement
Establish a framework of business processes to drive consistency and quality in your deliverables. We will help you to create and deploy a suite of policies, procedures, processes, templates, work instructions that best suit your business. Continuous improvement is key to managing your business processes and we can show you how to identify areas for improvement plus how to implement those improvement initiatives in a sustainable way.
Benefit Management – Because putting in place improvement initiatives isn’t enough; you need to achieve what you set out to
Business improvement initiatives are typically aimed at generating revenue, reducing costs (directly or indirectly) or improving customer satisfaction. A robust benefit management framework allows you to define and track the discrete benefits across concurrent initiatives, with lead indicators to highlight when benefits are in danger of being lost. This triggers a conscious discussion on what is happening in the business, why and what course of action needs to be taken to achieve the planned outcomes.
Create sustainability in your workforce and manage business risk through pro-active succession planning
Succession plans are critical to ensure continuity of your business activities during times of staff absence or change. The hidden gem inside a great succession plan is the ability to actively develop and promote from within to meet the needs of your changing business capabilities. This is fundamental in demonstrating that career progression exists within your business and provides the basis for mapping out long term workforce requirements.
Lift the leadership capability in your business
With this all in place, your people need to feel empowered to deliver the best possible outcomes for both your business and your customers. When gaps are identified, your people need to feel they have ownership to drive initiatives that improve performance. Well thought out coaching and mentoring programs increase employee engagement and encourage emerging leaders to learn what does and doesn’t work in different business scenarios. This is a critical element of the environment required to form great business culture.